Not every problem that arises with a product results or should result in litigation where a manufacturer acknowledges the problem, makes efforts to inform the public, and provides means to remedy the issue promptly. Indeed, sometimes problems arise that can hopefully be resolved through immediate product and safety recalls (of course, the possibility exists that the discovery of the “problem” resulted from property and personal damage that would require more than a simple recall).
If you purchased a laptop and/or laptop battery sometime between March 2013 and October 2016, it is possible that your laptop battery might be part of a recall. PC World reported on January 24, 2017 that Hewlett Packard (“HP) expanded a recall that it initiated in June 2016 to an additional 101,000 laptop batteries for overheating issues that can cause computer damage and even potential fires. The laptop brands affected include, but are not limited to, HP, Compaq, ProBook, Envy, Compaq Presario, and Pavillion. In addition to batteries included with laptops from the time period listed above, battery packs sold separately are also affected. PC World lists additional details and model bar codes to check in case you may have a battery that might be affected. HP also provides a means by which customers can check if a specific battery qualifies for a recall.
Should you be affected by the recall, replace your battery immediately. And, if you had issues with a battery subject to the recall and damage occurred, you should promptly let HP know about the issue.
While Mudd Law does not handle product liability cases, it provides businesses with representation in responding to product and service related issues including, but not limited to, data breaches, product anomalies, and other matters requiring disclosure and response to customers and/or the consumer public.